Use of information
Phoenix Trust is committed to keeping your personal information confidential. Phoenix Trust will use your personal information to enhance your experience, the service that Phoenix Trust provides to you and to communicate with you, unless expressly directed by you not to do so.
In general, you may visit Phoenix Trust's website without revealing any personal information. There are times, however, when Phoenix Trust or its partners may request personal information from you.
If requested, you may choose to give us your personal information, for example your name and address or email addresses. This information may be needed, for example, to correspond with you, to process an order, or to provide you with a subscription.
Phoenix Trust will advise you how it will use personal information before it collects the personal information from you. If you inform Phoenix Trust that you do not want it to use your personal information as a basis for further contact with you or for any other purpose, it will not do so.
Information security and quality
Phoenix Trust intends to protect the quality and integrity of your personal information. Phoenix Trust has implemented appropriate technical and organizational information security measures (including, but not limited to, using encryption for transmission of credit card numbers) to help it keep your information secure, accurate, current, and complete. However, Phoenix Trust cannot guarantee the security of any information you transmit to it online and you do so at your own risk.
Phoenix Trust will make commercially reasonable efforts to respond to your requests to correct inaccuracies in your personal information in a timely manner.
To assist Phoenix Trust in correcting inaccuracies in your personal information please return the message containing the inaccuracies to Phoenix Trust with details of the correction requested.
To monitor and improve the website, Phoenix Trust may use technology to gather information about your use of the website including details of your operating system, browser version, domain name, and IP address (the IP address is a string of numbers that tells us which server you are using but does not identify you).
The process of gathering the information as described immediately above uses a technology known as “cookies”. If you do not wish us to collect the information your browser should allow the disablement of cookies.
Sharing of information
Phoenix Trust will not sell, rent, or trade your personal information to any third party. Phoenix Trust will disclose information when lawfully required to do so
- To comply with any relevant legislation, or any legal process; and
- By any regulatory authority (like the Financial Services Board) and the Regulators it may appoint for the various financial sectors.
Sometimes Phoenix Trust may share aggregated information (for example, demographic data) with its stakeholders and business partners, but it will not disclose your personal information to third parties save with your consent or as provided in this privacy statement.
Collection of information by third parties
Owners or information system administrators of third party websites that have links to the Phoenix Trust website may collect personal information about you when you use these links. Phoenix Trust does not control the collection or use of personal information by third parties and this privacy statement does not apply to third parties.
Phoenix Trust may collect anonymous information from visitors to its websites to help it provide better customer service. For example, Phoenix Trust keeps track of the domains from which people visit its website and also measures visitor activity on its website. In doing so Phoenix Trust ensures the information cannot be used to identify you. This information is sometimes known as "clickstream data". Phoenix Trust or its analytic vendors may use this data to analyse trends and statistics and to help it provide better customer service. If you do not wish your personal information to be used in this way, please notify us.
Personalised URL link
On occasion, a personalised URL (link) is displayed on the Phoenix Trust website that directs a visitor to a personalised web page. The personal URL is readily identifiable and may result in the disclosure of personal information. By clicking on that link and accessing a personal web page you agree to allow Phoenix Trust to collect information about your session visits. Phoenix Trust may use this information to help it provide you with information that matches your interests. If you do not wish your personal information to be used in this way, please notify us.
While few, if any, of Phoenix Trust's websites are directed towards children, Phoenix Trust is committed to comply with all applicable laws aimed at the protection of children and in particular the protection of their personal information.
This privacy statement was last updated in November 2013. A notice will be posted on the home page of the Phoenix Trust website whenever the privacy statement is materially changed.
Questions regarding this statement
Questions regarding this statement may be directed to webmaster[at]phoenixtrust.co.za